Terms and Conditions of Provision of Legal Services by Josh and Mak International
Update August 2023:
Dear Current & Prospective Clients,
We would like to inform you of our new billing policy regarding fueling charges for legal services provided by Josh and Mak International in cases where representation, negotiations, or meetings are required in cities or locations outside of Islamabad.
Policy Overview:
- Billing for Fueling Charges: Starting from August 1, 2023, we will include fueling charges in our billing for cases where our legal team is required to travel to cities or locations outside of Islamabad for the purpose of representing your interests, negotiating on your behalf, or attending meetings pertinent to your case.
- Documentation: To ensure transparency in billing, we will provide documentation of these charges. This documentation will primarily come in the form of receipts obtained from filling stations or corresponding debit card transaction records that clearly indicate a transaction with a fueling station.
- Use of Fuel-Efficient Vehicles: We prioritize cost-efficiency and environmental responsibility. Therefore, when renting vehicles for longer trips taken on your behalf, we make an effort to choose fuel-efficient options to minimize fuel consumption and costs.
- Exception for Receipts: Please note that some fuel stations in remote or far-off areas may not issue traditional receipts that include car numbers or detailed information. In such cases, we may rely on debit card billing entries that depict a charge at a fuel station as a form of documentation.
We understand the importance of transparency in billing and assure you that these charges will be reasonable and directly related to the travel required for your case.
If you have any questions or require further clarification regarding this policy, please do not hesitate to reach out to us. We are committed to providing you with the highest level of legal services and ensuring that our billing practices are fair and transparent.
Thank you for entrusting us with your legal matters.
Sincerely,
Josh and Mak International
Josh and Mak International – Client Update September 2023
Subject: Important Update Regarding File Sharing
Dear Valued Current & Prospective Clients.
We hope this message finds you well. We would like to bring to your attention an important update regarding the sharing of files and documents with our firm.
Recently, we have observed that files shared over WhatsApp, particularly those sent more than 2 weeks ago, are becoming unavailable. This issue has been attributed to various technical limitations and changes in data retention policies and the storage capabilities of WhatsApp.
To ensure the safety and accessibility of your important documents, we kindly request that going forward, all work files, case-related documents, and communication be sent to our dedicated email address: [email protected]. This will allow us to maintain a secure and organized repository of all case materials.
We understand the convenience of WhatsApp for quick communication, but for the sake of preserving your legal records effectively, we encourage you to use email for document sharing. Our email platform is equipped to handle a wide range of file formats and provides a more reliable and secure means of communication.
Thank you for your understanding and cooperation in this matter. We remain committed to providing you with the best legal services possible.
Should you have any questions or concerns, please do not hesitate to reach out to us at [email protected]. Your satisfaction and the security of your legal documents are our top priorities.
Sincerely,
Josh and Mak International
Josh and Mak International – Client Update
Subject: Data Deletion and Privacy Concerns
Dear Valued Clients,
At Josh and Mak International, we are committed to protecting your privacy and ensuring the security of your sensitive information. We would like to inform you of an important aspect of data handling related to your case.
As our esteemed client, you have the right to request the deletion of your documents and information once a case has concluded. We respect your privacy, and if you have any concerns about the retention of your data, you can make a written request for its deletion.
Please note that in case your case goes to appeal later or there is a connected follow-up matter, it will be your responsibility to resend all necessary documents to us. We will not retain any data beyond your case’s conclusion unless you specifically request otherwise.
Your privacy is of utmost importance to us, and we want to ensure that your information is handled according to your preferences. We are here to assist you in any way we can, and your data management preferences will be respected throughout our engagement.
If you have any questions or would like to make a data deletion request, please contact us in writing, and we will promptly assist you.
Thank you for choosing Josh and Mak International for your legal needs.
Sincerely,
Josh and Mak International
Josh and Mak International – Client Update (2) September 2023
Subject: Important Notice Regarding Document Storage
Dear Valued Clients,
We hope this message finds you well. We would like to inform you of an important update regarding document storage and management within our firm.
Due to a recent increase in the volume of documents held on our WhatsApp and other cloud servers, we are currently experiencing a system overload. This overload has made managing, downloading, and storing documents from these platforms increasingly challenging for our team.
In light of this, we will be initiating a data cleanup process in the near future, during which we will be deleting documents stored on our WhatsApp and cloud servers that are no longer actively being used. This process is necessary to maintain the efficiency and integrity of our document management system.
To ensure the safety and accessibility of your important documents, we kindly request that you refrain from sending important documents over WhatsApp. Instead, please continue to use our dedicated email address ([email protected]) for all document sharing.
We understand the convenience of WhatsApp for communication, but for the sake of preserving your legal records effectively, we strongly encourage you to use email for document sharing. Our email platform is designed to handle a wide range of file formats and provides a more reliable means of communication.
Thank you for your understanding and cooperation. We remain committed to providing you with the best legal services possible.
Should you have any questions or concerns, please do not hesitate to reach out to us at [email protected]. Your satisfaction and the security of your legal documents are our top priorities.
Josh and Mak International
MAIN TERMS & CONDITIONS
Last Updated : September 2023
These General Terms and Conditions of Provision of Legal Services (“Terms and Conditions”) form an integral part of the contract between Josh and Mak International (“Firm”) and the Client (“Client”) for the provision of legal services. These Terms and Conditions govern the provision of paid legal services and advice, and they should be read in conjunction with the Contract with the Client. In case of any discrepancies between these Terms and Conditions and the Contract with Client, the latter shall prevail as the most up-to-date version of the terms and conditions.
Please note that separate terms and conditions apply to Free Legal Advice, which can be accessed here. If you have any questions regarding these Terms and Conditions, please contact us for clarification.
Provision of Legal Services by the Firm
1.1. The Firm shall provide the Client with professional legal counseling, representation or defence in court, preparation of legal research documents, and other legal acts in the best interests of the Client.
1.2. The Firm’s attorneys shall exercise their professional judgment and expertise to ensure maximum legal protection for the Client’s interests, adhering to the principles of law and professional ethics.
1.3. Intellectual property rights arising from the legal services provided by the Firm shall belong to the Firm. However, the Firm grants the Client a non-exclusive license to use the created documents worldwide, as required for the Client’s purposes.
1.4. The Firm’s attorneys shall adhere to due diligence measures concerning the Client, its representatives, actual beneficiaries, transactions, and business partners, as required by the Pakistani Anti-Money Laundering (AML) legal framework.
Authorization
2.1. The authority and liability to act on behalf of the Client shall commence upon the conclusion of the Contract for Legal Services. The Contract for Legal Services is deemed concluded when signed or when the parties’ intent is explicitly expressed in a reproducible written or actionable format.
2.2. The Firm and its attorneys shall not enter into transactions on behalf of themselves or for their own benefit, based on the Client’s assignment, if such actions aim to conceal the actual beneficiary owner, circumvent legal obligations, or contravene Pakistani law.
2.3. The Firm is authorized to process the personal data of the Client and third parties in connection with the performance of the assignment, in accordance with the Firm’s Privacy Policy available at [Privacy Policy Link]
Fees and Costs
3.1. The fees for legal services are determined in the Contract for Legal Services and may consist of a fixed lump sum fee (assignment fee) or a combination of an assignment fee and a performance fee.
3.2. Lump sum fees for legal services in the Firm are revised annually every year in June. Any Client who asks for a quotation before the annual deadline for revision of the fees and places the instructions/signs the contract later will be made aware in advance of the change in legal fees.
3.4. The Client shall reimburse the Firm for justified and necessary unexpected expenses incurred during the performance of the assignment. These expenses may include additional state fees, translation costs, expert fees, necessary travel expenses, courier and communication costs, document duplication, binding, etc. The Firm will include relevant expense receipts (invoices, receipts, boarding passes, etc.) in the invoice for the legal services upon the Client’s request.
3.5. In the event of unjustified payment delays, the Firm reserves the right to suspend the performance of obligations under the Contract for Legal Services and take necessary action to recover the debt.
Confidentiality
4.1. The Firm ensures the confidentiality of communication with the Client at its place of business, as required by law. The Firm shall maintain the confidentiality of the fact of seeking legal services, the content of legal assistance, and the amount of fees.
4.2. The confidentiality obligation is indefinite in duration and applies to all employees, interns, associates, and sub-contractors connected to the Firm. The Firm adheres to the professional ethics requirements of attorneys.
4.3. The confidentiality obligation may be waived only if directly mandated by Pakistani law (including the Money Laundering and Terrorist Financing Prevention Legislation) or with the Client’s authorization or instruction.
4.4. While the Firm takes reasonable measures to ensure the confidentiality of electronic communication, the Client acknowledges that full confidentiality cannot be guaranteed in such communication. The Firm uses encrypted email (Google Workspace) and communication apps like WhatsApp, which offer end-to-end encryption.
Documents and Other Information
5.1. The Firm shall make reasonable efforts to verify the accuracy of information provided by the Client. However, the Firm shall not be held responsible if the Client deliberately conceals information, resulting in legal consequences.
5.2. During the course of the task, project, or assignment, the Firm shall retain all relevant documents received from the Client or third parties.
5.3. The Firm may maintain documents in electronic form, except for original documents. Printouts of electronic correspondence and publicly available electronic documents on the Internet will not be retained by the Firm.
5.4. The Firm may withhold the Client’s documents until the agreed legal service fees and related costs have been reimbursed.
5.5. Upon the termination of the assignment or Contract for Legal Services, the Client is responsible for collecting the documents provided by the Firm or third parties.
5.6. The Firm will retain the received documents for a period of six (6) months after the termination of the assignment unless otherwise agreed.
5.7. After the expiration of six (6) months, the Firm may destroy the documents or store them in the archive, with any associated expenses to be reimbursed by the Client.
Validity and Termination
6.1. The Firm reserves the right to amend these General Terms and Conditions, and current clients will be duly informed of any changes and asked to review the amended Terms carefully before agreeing to them. The most recent version of the Terms and Conditions will be updated on the Josh and Mak Website periodically and can be made available upon request by contacting [email protected].
6.2. Upon termination of the Contract for Legal Services, the Firm shall take reasonable measures to avoid prejudicing the Client’s interests.
6.3. The Client may terminate the Contract for Legal Services at any time by notifying the Firm accordingly.
6.4. The Firm may waive its obligations under the Contract for Legal Services or terminate the contract without disclosing reasons if:
- a) A conflict of interest arises;
- b) The Client’s request would require the attorney to violate the law or professional ethics;
- c) The Client breaches a material provision of the Contract for Legal Services;
- d) The Client fails to provide necessary information or documents for the Firm’s due diligence measures;
- e) Circumstances arise suggesting a connection to money laundering, terrorism financing, or if the Client, its representative, or its actual beneficiary is subject to sanctions, or as required by the supervisory authority for anti-money laundering and terrorism financing.
6.5. The legal relationship arising from this contract shall be governed by the national laws of Pakistan. The parties shall seek an amicable resolution of any disputes through negotiation. If no agreement is reached, the disputes shall be settled in Islamabad District Courts.
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